Legal
Privacy Policy
Effective date: August 2026.
This Page
This page is maintained by Polo District to answer common privacy questions about shopping with us. It is a plain-language summary of our current practices, not a legal certification or contract. For specific legal questions, contact us directly.
What We Collect
When you shop, sign up for drops, or contact us, we may collect your name, email address, phone number, shipping and billing address, order details, and payment method. We also collect basic browsing data (IP address, device type, pages viewed) through cookies and similar technologies to keep the site running and understand how visitors use it.
How We Use Your Data
We use your information to process orders, ship your archive pieces, send order updates, answer questions, and send early-access drop alerts if you opt in. We do not sell your personal information. Marketing messages are only sent with your consent and you can opt out anytime.
Payments & Order Data
Checkout and order processing are handled by Shopify, our e-commerce platform. Shopify collects payment information and order data according to their own privacy and security practices. We can see order details needed to fulfill your shipment, but we do not store full payment card numbers on our end.
Marketing Partners
Email and SMS drop alerts are managed through Klaviyo when you sign up. Klaviyo stores your contact details and tracks whether messages are opened or clicked so we can improve relevance. You can unsubscribe from any marketing email or text at any time.
Cookies & Analytics
We use cookies to keep your cart and wishlist working, remember your preferences, and understand how visitors move through the site. You can disable cookies in your browser, but some features (like saving your cart) may not work without them.
Data Retention & Deletion
We keep order and account records for as long as needed for taxes, customer service, and fraud prevention. Marketing contact details are kept until you unsubscribe or ask us to delete them. You can request deletion or a copy of your data by emailing us.
Your Rights
You can ask to access, correct, or delete the personal information we hold about you. You can also unsubscribe from marketing or close your account. Contact us at hello@polodistrict.co and we will respond within a reasonable time.
Security
We use industry-standard protections like encrypted checkout, secure hosting, and access controls. However, no online service can guarantee absolute security. We follow Shopify's and our hosting provider's recommended security practices to keep your data safe.
Children
Polo District clothing is made for all ages. However, our website and marketing services are not designed for children under 13, and we do not knowingly collect personal data from children.
Updates
We may update this policy as our practices or partners change. The latest version will always be posted here with the effective date noted below.
Questions?
hello@polodistrict.co